Return Policy
While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.
That's why we offer a 30 Day Return Policy.
If you decide to return an item for any reason within 30 days of receiving your order, please email us at sales@purehomedirect.com with your order number. We will provide detailed instructions on how to process the return. We want to make this process as simple as possible for you.
Please note that, as the customer, you may be responsible for paying the return shipping costs of the item(s) in your order.
Returns, either for refund or exchange, are NOT allowed on custom-ordered products, special orders, reverse osmosis systems, filter cartridges, and/or membranes (for public safety and tampering reasons), and storage tanks.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back at our distribution center in "Like New" condition and must contain all original packaging and accessories.
"Like New" means that the items you ordered must not show any visual signs of wear.
If items are returned with visible signs of wear or have any issues due to use, they will not be accepted, and no refund will be given.
If you decide you want to return your order, please email us at sales@purehomedirect.com with your order number, and we will assist you.
Damages
If the product is damaged, please note it immediately when signing for delivery and send photos to sales@purehomedirect.com on the day of delivery.
Pure Home Direct will cover the cost of shipping defective, damaged, or incorrect merchandise.
Remember to keep all the original packaging for any items that need to be returned. Our customer service department must authorize all returns before they are processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations
If you would like to cancel an order, please contact our customer service team immediately by email or phone to avoid return shipping fees.
Cancellations received before shipment will receive a full refund.
Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.
Go here or more information on Shipping.